Collect feedback to improve your business

Why feedback like this matters

You don’t need a 40‑question survey to understand your customers. You need simple, honest feedback at the exact moment when it matters.

• Fix what blocks conversions - learn why visitors don’t click, buy or sign up.
• Improve your product faster - see where people get confused or frustrated.
• Keep a pulse on satisfaction - track how launches & changes really land.
• Hear from silent users - a tiny widget lets them share feedback in seconds.

Feedback Widget: Star Ratings

Star ratings are the classic “How good was this?” question. Add them to product pages, pricing pages, feature announcements, support emails or checkout steps to see at a glance how people feel.

Over time you can spot simple patterns — for example, if a page keeps getting 2–3 stars, you know it needs attention. You can also ask for a short follow‑up message after low scores so people can tell you in plain words what wasn’t working.

Feedback Widget: Thumbs Up / Down

Thumbs up / down is the quickest way to ask “Was this helpful?”. Place it on help articles, documentation, onboarding steps, release notes or small design changes.

A single click tells you if something is working or not. If you like, you can also show a tiny comment box after the click so people can add one or two sentences when something feels confusing or incomplete.

Feedback Widget: Emoji Reactions

Emoji reactions are for moments where mood matters more than numbers. Add them to blog posts, newsletters, learning content or in‑product messages when you want to know if something feels confusing, “okay” or great.

Visitors choose from five faces, from unhappy to very happy. You can let them add a short message after their choice so you see why they reacted that way and which ideas people genuinely enjoy.

Feedback Widget: Number Ratings

Number ratings (1–10) are perfect for bigger questions such as “How likely are you to recommend us?” or “How did we do this month?”. Use them for product satisfaction, onboarding journeys, client check‑ins or post‑project reviews.

You can show one follow‑up for low scores (“What went wrong?”) and a different one for high scores (“Want to share a quick quote or idea?”), so every answer turns into a clear next step for your team.

Display Type: Embed

Embed places your feedback widget directly inside the page content wherever you paste the snippet.

• Feels like a natural part of the layout on product pages, docs, and blog posts.
• Great when you want feedback tied to a specific section or interaction.
• Works with any template or CMS that supports HTML embeds.

Display Type: Widget

Widget adds a small floating button (for example in a corner) that opens your feedback widget when clicked.

• Always available without taking up room in your main layout.
• Choose the placement that fits your design: corners, top, bottom, or side.
• Ideal when you want a single feedback entry point across the whole site.

Display Type: Popup

Popup opens your feedback widget on top of the page based on a trigger such as page load, exit intent, or a delay.

• Perfect for time‑ or behavior‑based surveys that should appear automatically.
• Choose when to ask: immediately, when people try to leave, or after they’ve spent time on the page.
• Works well for NPS‑style questions or periodic satisfaction checks.

Set Up in Minutes

Copy the embed code from your BrandBits dashboard, paste it into your site, and you’re done. No plugins required.

• Choose the feedback type and display mode in your builder
• Paste the embed snippet where you want the widget to appear
• Review scores and comments from all your sites in one place

Quick to Load in Every Region

Your feedback widgets are delivered from 100+ datacenters worldwide, so they appear without delay for visitors everywhere. Responses keep flowing in smoothly and reliably, even when your traffic surges.