When someone is choosing a doctor, they read your reviews before they read your credentials. A handful of old or negative ratings can send new patients to the practice down the road, while your happiest patients, the ones who would gladly recommend you, never think to leave a review. Reputation management fixes both problems: it shows you every rating across Google and the health directories as it appears, helps you respond professionally without ever revealing patient information, and quietly asks satisfied patients to share their experience so your public rating reflects the care you actually give.
Take control of your reviews in three steps, no agency, no monthly retainer.
Add your Google, Facebook and other review profiles once, and every rating flows into one dashboard.
Get instant alerts on new reviews and reply in seconds with saved templates, from one place.
Request reviews from happy customers by email or SMS, and show your best ones on your website.
Your reputation is doing the selling before you ever get the chance. Here is what managing it means for you.
Your rating is often the deciding factor before a patient books. Keeping it high and current directly affects how many new patients you see.
Reply to feedback with careful, HIPAA-aware templates that thank patients and move the conversation offline, never disclosing any details.
An instant alert on a negative review lets you address a concern quickly and professionally, before it defines your practice online.
Automated requests remind the many happy patients who would never think to review you to leave one, balancing out the occasional bad day.
From a first-time patient searching your name to a loyal regular, reputation management keeps your practice’s online image as strong as your care.
Google, Facebook, Yelp and more in one place.
Know the moment any new review lands.
Respond in seconds with saved templates.
Ask happy customers by email and SMS.
Catch problems early and respond fast.
Track your rating and volume over time.
Show your best reviews on your own site.
Create your account and start in minutes.
Reputation help tailored to your industry, plus guides for every review situation.
Monitor, respond to and grow your reviews across every platform, all from one dashboard.
Reputation Management for BusinessWin more clients by managing the reviews that decide who they trust with their case.
Reputation Management for LawyersOne affordable dashboard to monitor reviews, reply fast and earn more five-star ratings.
Reputation Management for Small BusinessGuests book by star rating. Monitor every review site, respond fast and lift the score that fills your rooms.
Reputation Management for HotelsFill your chairs by managing the reviews new patients read before they book.
Reputation Management for DentistsManage reviews across every provider and location, respond safely and grow patient trust.
Reputation Management for HealthcareDiners pick by star rating. Monitor every review, reply fast and turn great meals into more five-star ratings.
Reputation Management for RestaurantsCar buyers research reviews before they visit. Monitor every rating, respond fast and drive more five-star reviews.
Reputation Management for Auto DealersClients pick an agent they trust. Monitor your reviews, respond fast and win more listings with five-star ratings.
Reputation Management for Real EstateHomeowners hire the contractor with the best reviews. Monitor every rating, respond fast and win more jobs.
Reputation Management for ContractorsA step-by-step guide to flagging and removing a fake, unfair or policy-violating Google review.
Read the guideProven, policy-safe ways to ask for and earn more Google reviews, and the mistakes that get them filtered.
Read the guideHow to reply to positive and negative Google reviews, with templates that win over future customers.
Read the guideA calm, proven framework for replying to negative reviews, with response templates you can copy.
Read the guideHow to ask customers for reviews the right way, with email and SMS request templates.
Read the guideWhat brand reputation means, why it matters, and how to build and manage it, explained simply.
Read the guideBecause patients read reviews before choosing a physician. A few unanswered negative reviews can cost you new patients, while reputation management helps you monitor every rating, respond safely and earn more reviews from the patients who value your care.
Never confirm someone was a patient or mention any details. BrandBits provides HIPAA-aware reply templates that thank the reviewer generally and invite them to contact the office directly to resolve anything.
Reviews that violate a platform’s policies (fake, defamatory, or not from a real patient) can be reported for removal. Our guide on removing a Google review walks through exactly how.
Send a short review request by email or SMS after an appointment with a one-tap link. Most happy patients are glad to help when you make it easy.
Yes, create a free BrandBits account and start monitoring your practice’s reviews in minutes.
Your subscription includes a full toolkit. Here are a few:
Turn PDFs into interactive, shareable flipbooks.
Create clean, engaging slide presentations online.
Collect ratings and feedback with simple, embeddable widgets.
See traffic and conversions in one simple view.
Let visitors book appointments straight into your calendar.
Run promotions where visitors act to win and spread the word.
Send newsletters and simple automations to your leads.
Publish articles with built‑in testing and engagement tracking.