Reputation management is how you take charge of what people find when they look you up, above all, your reviews and ratings. For most businesses that reputation is scattered across Google, Facebook, Yelp and more, changing every day and impossible to keep on top of by hand. Reputation management software pulls all of it into one dashboard, so you see every rating as it lands, respond without switching tabs, and actively earn the new reviews that lift your score, instead of hoping it takes care of itself.
Take control of your online reputation in three steps, no agency and no monthly retainer.
Add your Google, Facebook, Yelp and other review profiles once. Every rating flows into a single dashboard automatically.
Get instant alerts on every new review and reply in seconds with saved templates, catching problems before they spread.
Send review requests to happy customers by email or SMS, then show your best reviews on your website.
Your reputation is spread across half a dozen sites, and checking each one is a job no busy owner keeps up with. Connect your profiles once and every new review (Google, Facebook, Yelp, Tripadvisor) lands in a single inbox, with an instant alert the moment it arrives. You hear about the angry one-star review in time to save the customer, not weeks later when the damage is done.
Every reply you post is really for the next customer reading it. Respond to reviews from any platform without leaving BrandBits, and reply in seconds with saved templates for five-star, mixed and negative reviews, personalised with a name and a detail so they never read as canned. A wall of thoughtful responses tells every prospect you are a business that pays attention.
Most happy customers would gladly leave a review. They just need to be asked, at the right moment, in the easiest possible way. Send review requests by email or SMS with a one-tap link straight to your review profile, add a QR code for the counter, and let automatic reminders nudge the people who forget. A trickle of reviews becomes a steady stream that lifts your rating and your local ranking.
The reputation you work hard to build should be doing work where people actually decide, on your own site. Reputation management pairs with the BrandBits review widget so you can display your best reviews as a wall, carousel or rating badge, auto-refreshed and moderated by you. Collect reviews on one side, show them off on the other.
You can’t improve what you can’t see. A reputation score dashboard turns a vague worry into numbers you can steer: your average rating, review volume, response rate and how it all trends month on month, across every platform and location. Prove your reputation is getting stronger, and spot a dip before it becomes a problem.
Google, Facebook, Yelp and Tripadvisor in one place.
Know the moment any new review lands.
Catch unhappy customers early and respond fast.
Respond to any review in seconds, consistently.
Ask happy customers by email and SMS.
Polite reminders to the customers who forget.
One-tap review links for counters and tables.
Track rating, volume and trend over time.
Show your best reviews on your own site.
Manage and report on every location.
Never miss what customers are saying.
Create your account and go live in minutes.
Before anyone calls, clicks or visits, they check your reviews. Managing that first impression is one of the highest-return things a business can do.
People read reviews before they buy. A higher, fresher rating turns more searchers into customers, and pushes you up in local search.
Catch a negative review the moment it lands, respond professionally, and outweigh it with a steady flow of genuine ones.
Actively requesting reviews grows your count and your rating, the single biggest lever on how much customers trust you.
Get the power of a reputation agency (monitoring, responding, review generation) for a fraction of the cost, done yourself.
See how reputation management works for a business like yours.
Monitor, respond to and grow your reviews across every platform, all from one dashboard.
Reputation Management for BusinessProtect your practice’s reputation, monitor reviews, respond safely and earn more from happy patients.
Reputation Management for DoctorsWin more clients by managing the reviews that decide who they trust with their case.
Reputation Management for LawyersOne affordable dashboard to monitor reviews, reply fast and earn more five-star ratings.
Reputation Management for Small BusinessGuests book by star rating. Monitor every review site, respond fast and lift the score that fills your rooms.
Reputation Management for HotelsFill your chairs by managing the reviews new patients read before they book.
Reputation Management for DentistsManage reviews across every provider and location, respond safely and grow patient trust.
Reputation Management for HealthcareDiners pick by star rating. Monitor every review, reply fast and turn great meals into more five-star ratings.
Reputation Management for RestaurantsCar buyers research reviews before they visit. Monitor every rating, respond fast and drive more five-star reviews.
Reputation Management for Auto DealersClients pick an agent they trust. Monitor your reviews, respond fast and win more listings with five-star ratings.
Reputation Management for Real EstateHomeowners hire the contractor with the best reviews. Monitor every rating, respond fast and win more jobs.
Reputation Management for ContractorsPractical, high-intent guides for the review problems you have right now.
A step-by-step guide to flagging and removing a fake, unfair or policy-violating Google review.
Read the guideProven, policy-safe ways to ask for and earn more Google reviews, and the mistakes that get them filtered.
Read the guideHow to reply to positive and negative Google reviews, with templates that win over future customers.
Read the guideA calm, proven framework for replying to negative reviews, with response templates you can copy.
Read the guideHow to ask customers for reviews the right way, with email and SMS request templates.
Read the guideWhat brand reputation means, why it matters, and how to build and manage it, explained simply.
Read the guideReputation management is the practice of monitoring, responding to and improving what people find about your business online, mainly your reviews and ratings. BrandBits brings your reviews from Google, Facebook, Yelp and more into one dashboard so you can manage all of it, request more reviews, and track your rating over time.
It pulls your reviews from every platform into one place, alerts you to new reviews, lets you respond with saved templates, sends review requests to happy customers, and reports on your average rating and review volume so you can see your reputation improving.
Yes, you can create a free account and start monitoring, responding to and requesting reviews in minutes. Paid plans unlock more across the wider BrandBits suite of tools.
You can bring in reviews from Google, Facebook, Yelp, Tripadvisor and more, and collect reviews directly from your customers. Everything lands in one unified inbox.
Reputation management services are agencies you hire to manage or repair your reputation for a monthly retainer. BrandBits is self-serve software: you get the same monitoring, responding and review-generation power for a fraction of the cost, with no contract.
Yes. BrandBits works hand in hand with the review widget so you can display your best reviews as a wall, carousel or rating badge on your own site, turning the reputation you manage into on-site social proof.
Your subscription includes a full toolkit. Here are a few:
Turn PDFs into interactive, shareable flipbooks.
Create clean, engaging slide presentations online.
Collect ratings and feedback with simple, embeddable widgets.
See traffic and conversions in one simple view.
Let visitors book appointments straight into your calendar.
Run promotions where visitors act to win and spread the word.
Send newsletters and simple automations to your leads.
Publish articles with built‑in testing and engagement tracking.