A traveller comparing hotels sorts by rating and reads the recent reviews. Your score on Google, Tripadvisor and the booking sites is the difference between a booked room and an empty one. But those reviews are scattered across half a dozen platforms, and a slow or missing response to a complaint is visible to every future guest. Reputation management brings every review into one dashboard, alerts you the moment feedback appears so you can respond while it still matters, and helps you invite delighted guests to leave the reviews that lift your ranking and your occupancy.
Take control of your reviews in three steps, no agency, no monthly retainer.
Add your Google, Facebook and other review profiles once, and every rating flows into one dashboard.
Get instant alerts on new reviews and reply in seconds with saved templates, from one place.
Request reviews from happy customers by email or SMS, and show your best ones on your website.
Your reputation is doing the selling before you ever get the chance. Here is what managing it means for you.
Travellers filter by rating. A higher, fresher score moves you up the list and directly into more bookings.
Google, Tripadvisor, Booking and Facebook reviews in one inbox, with no more logging into each site to keep up.
Instant alerts let you answer a complaint quickly and publicly, showing future guests you take care of problems.
Prompt happy guests at checkout to leave a review, so your score reflects the experience most guests actually have.
From a traveller comparing hotels to a returning guest, reputation management keeps the score that fills your rooms moving in the right direction.
Google, Facebook, Yelp and more in one place.
Know the moment any new review lands.
Respond in seconds with saved templates.
Ask happy customers by email and SMS.
Catch problems early and respond fast.
Track your rating and volume over time.
Show your best reviews on your own site.
Create your account and start in minutes.
Reputation help tailored to your industry, plus guides for every review situation.
Monitor, respond to and grow your reviews across every platform, all from one dashboard.
Reputation Management for BusinessProtect your practice’s reputation, monitor reviews, respond safely and earn more from happy patients.
Reputation Management for DoctorsWin more clients by managing the reviews that decide who they trust with their case.
Reputation Management for LawyersOne affordable dashboard to monitor reviews, reply fast and earn more five-star ratings.
Reputation Management for Small BusinessFill your chairs by managing the reviews new patients read before they book.
Reputation Management for DentistsManage reviews across every provider and location, respond safely and grow patient trust.
Reputation Management for HealthcareDiners pick by star rating. Monitor every review, reply fast and turn great meals into more five-star ratings.
Reputation Management for RestaurantsCar buyers research reviews before they visit. Monitor every rating, respond fast and drive more five-star reviews.
Reputation Management for Auto DealersClients pick an agent they trust. Monitor your reviews, respond fast and win more listings with five-star ratings.
Reputation Management for Real EstateHomeowners hire the contractor with the best reviews. Monitor every rating, respond fast and win more jobs.
Reputation Management for ContractorsA step-by-step guide to flagging and removing a fake, unfair or policy-violating Google review.
Read the guideProven, policy-safe ways to ask for and earn more Google reviews, and the mistakes that get them filtered.
Read the guideHow to reply to positive and negative Google reviews, with templates that win over future customers.
Read the guideA calm, proven framework for replying to negative reviews, with response templates you can copy.
Read the guideHow to ask customers for reviews the right way, with email and SMS request templates.
Read the guideWhat brand reputation means, why it matters, and how to build and manage it, explained simply.
Read the guideBecause travellers book by star rating and recent reviews. Managing your reputation keeps your score high across Tripadvisor, Google and the booking sites, which directly affects occupancy.
Yes. Connect every platform once and all your guest reviews land in one dashboard with instant alerts.
Respond quickly, thank the guest, acknowledge the issue and explain what you are doing about it, future guests read your replies. BrandBits provides templates to make it fast.
Prompt guests at or just after checkout with a short request and a one-tap link. Timing it while the stay is fresh gets the most responses.
Yes, create a free BrandBits account and start managing your hotel’s reviews in minutes.
Your subscription includes a full toolkit. Here are a few:
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